Privacy Policy

Last Updated: July 31, 2025

1. Introduction

Wrench Flow Software, operating as RepairApprove ("RepairApprove," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, RepairApprove.com, and our related services (collectively, the "Service").

This policy applies to the information we process for our business clients (the "User" or "You") and the information our Users process about their customers ("Customers") using our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in the following ways:

  • Information You Provide to Us: This includes information you provide when you register for an account, such as your business name, contact name, email address, phone number, and billing information.
  • Information You Process Using Our Service: When you use our Service, you upload or transmit information about your Customers, which we process on your behalf. This "User Content" includes Customer names, Customer mobile phone numbers, repair descriptions, price estimates, and photographs of vehicle parts.
  • Automatically Collected Information: When you use our Website, we may automatically collect certain information about your device, including your IP address, browser type, and operating system, to help us maintain and improve the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account.
  • To provide, operate, and maintain our Service.
  • To process your transactions and send you related information, including purchase confirmations and invoices.
  • To send administrative messages, such as security alerts and support and maintenance advisories.
  • To respond to your comments, questions, and requests and provide customer service.
  • To monitor and analyze trends, usage, and activities in connection with our Service.
  • To prevent fraudulent transactions and other illegal activities.

We do not use the personal information of your Customers for any purpose other than to provide the Service to you as directed. We will never contact your Customers directly for marketing or any other purpose.

4. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share information in the following limited circumstances:

  • With Service Providers: We may share information with third-party vendors and service providers who need access to such information to carry out work on our behalf. This includes payment processors (e.g., Stripe) and telecommunication service providers (e.g., Amazon Web Services SNS) who transmit the SMS messages. These providers are contractually obligated to safeguard your data and are not permitted to use it for their own purposes.
  • For Legal Reasons: We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Service or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect the security of your information. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Rights & Choices

You have certain rights regarding the personal information we hold about you. You may review, update, correct, or delete the personal information in your account by logging into your account or by contacting us. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or when required by law.

As our User, you are responsible for honouring the privacy rights of your Customers under applicable law, including their rights to access, correct, or delete their personal information that you have processed using our Service.

7. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. User Content related to specific repair requests will be retained according to the terms of your subscription plan and our data retention policies.

8. Compliance with PIPEDA

This Privacy Policy is designed to comply with Canada's **Personal Information Protection and Electronic Documents Act (PIPEDA)**. We acknowledge our responsibilities under PIPEDA as an organization that collects, uses, and discloses personal information in the course of commercial activities.

As outlined in this policy, we are committed to the principles of accountability, identifying purposes, obtaining consent (where we are the controller), limiting collection, limiting use, disclosure, and retention, ensuring accuracy, implementing safeguards, being open about our policies, providing individual access, and providing recourse.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact our Privacy Officer at:

RepairApprove
21 King Street West, 5th Floor, Box 6, L8P 4W7, Hamilton, ON
wrenchflowsoftware@gmail.com